Refund policy

Return & Refund Policy – Phoenix Homecare

We want you to be satisfied with your purchase.

Returns Eligibility
We accept returns only if:

• Product is damaged or defective

• Wrong product delivered

You must contact us within 48 hours of delivery with photo/video proof.

Non-Returnable Items

• Customized / personalized products

• Used or damaged items (after delivery)

3D Printing Disclaimer
Minor imperfections such as:

• Layer lines

• Slight roughness

• Minor color variation

are normal and not eligible for return/refund.

Refund Process

• Approved refunds processed within 5–7 business days

• Refund via original payment method or store credit

Replacement Option
We may offer replacement instead of refund for damaged items.

📩 To request a return:
Email us at phoenixevmotors@gmail.com or contact via 📱 WhatsApp Support on the homepage bottom right.